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What is DTTN?
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The DTTN is a HKSAR government endorsed community platform that connects organisations in the trade, logistics and financial industries enabling them to exchange business documents electronically with their trading partners. Please click here for more details. |
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Q2: |
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Why should I use the DTTN service? |
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DTTN helps your company to maximize the benefits of e-business in an easy, simple and cost effective way. For details on the benefits of using the DTTN, please click here to visit our Corporate Website for more information. |
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Q3: |
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How can I join the DTTN service?
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To join the DTTN service, you need to register with the DTTN. Please click here to download the form or you can contact DTTN sales hotline at (852)2599 1770 for further information. |
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Q4: |
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How can I subscribe the DTTN e-newsletter?
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DTTN e-newsletter is a free online publication. It will be delivered to customers by email regularly. Customers who are interested in obtaining the latest news and development of DTTN, and our latest promotion offers can subscribe to the DTTN e-newsletter by sending your contact details (including company name, contact name, title, phone number and email address) to promotion@marketing.hk-dttn.com. |
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Q5: |
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What after-sales support does DTTN provide to customers?
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DTTN customers are provided with a comprehensive, bilingual Customer Service Hotline.
Customer Service Hotline: (852)2917 8838
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| Monday - Friday: |
9:00 a.m. to 6:00 p.m. |
| Saturday: |
9:00 a.m. to 1:00 p.m. |
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Q6: |
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Is there any training offered to DTTN Excel form users?
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DTTN provides free training classes for the use of DTTN Excel forms to its customers regularly. The training classes are held at DTTN training centre. For enrolment of these training classes or arrangement of onsite training at your office, please call our Customer Service Hotline (852)2599 1770. for enrolment.
Online training is also available for Excel Form, please click here to check our monthly training class schedule as well as access to our online demonstration on using DTTN Excel Form. |
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Q7: |
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What is the service level of DTTN?
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The DTTN operates 24 hours 7 days a week. All document will be transformed and transmitted within the committed SLA of 30 minutes. |
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Q8: |
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What are the steps that are required to establish a direct connection with DTTN?
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The steps for developing direct connection with DTTN are as follows:
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Project planning, Feasibility study, Initiation |
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Mapping Requirement gathering and Systems Analysis |
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Systems Development |
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Testing |
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Deployment |
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Q9: |
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In developing direct connection with DTTN, what does each step involve and what is the average lead time for each step?
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| Step |
Detail Description |
Average Man days * |
| Project Planning, Feasibility Study, Initiation |
To generate a high-level view of the project. Determine the project scope, work flow and project plan |
6 Days |
| Mapping Requirement gathering and Systems Analysis |
Perform systems analysis on the overall project solution. Evaluate the data samples and prepare mapping specification |
6 Days |
| System Development |
DTTN Internal Map and VAS development |
8 Days |
| System Development |
Customer's system development and testing |
Vary depending on customer needs |
| Testing |
DTTN Internal Testing |
7 Days |
| Testing |
User Acceptance Test |
7 Days |
| Deployment |
Solution deployment to production environment |
2 Days |
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| * The actual no. of man days depends on the readiness of the customer's system. |
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Q10: |
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How much time and resources I need to deploy to work with DTTN to establish the direct connection?
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To establish the direct connection, we suggest customer to assign 1 champion each from customer's operation and IT side respectively to participate in a project team led by a DTTN consultant(s). While the key tasks would be driven and undertaken by the DTTN project team members, customer's operation and IT representatives would co-ordinate its internal / vendors' resources / support for internal system development/testing, workflow redesign as appropriate and user acceptance testing with DTTN. The amount of customer resources required varies depending on the document scope to support DTTN, extent of changes / enhancement required on customer side and readiness of the user requirements etc. At the minimum in participating in the user acceptance testing with DTTN on the direct connection and maps is about 7 man days. |
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Q11: |
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What support DTTN will provide to us in the process of establishing a direct connection with DTTN?
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DTTN will form a project team together with customer during the process. A project manager will also be assigned from DTTN to monitor and tracking the project status. |
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Q12: |
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How long will DTTN keep the data that it processed? |
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All data are stored online for 2 years, and offline for 7 years. |
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